Terms of service.
These Terms of Service (“Terms”) govern your access to and use of the services provided by Valora Cloud LLC (“Valora Cloud”, “we”, “our”, or “us”). By creating an account or using any service, you agree to these Terms.
1. Services
Valora Cloud provides cloud computing services including virtual private servers (VPS), virtual dedicated servers (VDS), Windows VPS instances, S3-compatible object storage, and domain registration. Services are delivered as described in the applicable product page at the time of purchase.
2. Account eligibility
You must be at least 18 years old and capable of entering into a binding contract to use our services. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
3. Billing and payments
Services are billed monthly or on the annual cycle you select at checkout. All prices are in US dollars and include applicable taxes where required by law. Payment is processed by Stripe. Invoices are due on the billing date. If payment fails, services may be suspended after a 5-day grace period and terminated after 15 days of non-payment. We do not issue refunds for partial billing periods except where required by applicable law.
4. Acceptable use
You agree to use the services only for lawful purposes and in accordance with our Acceptable Use Policy, incorporated herein by reference. We reserve the right to suspend or terminate services that violate our AUP without prior notice where necessary to protect the network or comply with law.
5. Service levels and uptime
We commit to a 99.99% monthly uptime SLA for VPS and VDS services, excluding scheduled maintenance windows (announced with at least 48 hours notice) and events outside our reasonable control. Service credits for SLA breaches are the sole financial remedy and are capped at one month of service fees.
6. Data and backups
You are responsible for maintaining independent backups of your data. While Valora Cloud may offer snapshot features, these are provided as a convenience and do not constitute a backup service. We are not liable for data loss resulting from hardware failure, customer-initiated deletion, or any other cause.
7. Intellectual property
The Valora Cloud name, wordmark, platform software, and documentation are the property of Valora Cloud LLC. We grant you a limited, non-exclusive license to use the platform solely for your own authorized use. Nothing in these Terms transfers ownership of intellectual property to you.
8. Limitation of liability
To the maximum extent permitted by applicable law, Valora Cloud shall not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue. Our total aggregate liability for direct damages shall not exceed the fees you paid in the three months preceding the claim.
9. Governing law
These Terms are governed by the laws of the State of Florida, USA. Any disputes shall be resolved exclusively in the state or federal courts located in Pinellas County, Florida.
10. Changes to these Terms
We may modify these Terms at any time. We will provide at least 30 days' notice of material changes via email or the control panel. Continued use of the services after the effective date constitutes acceptance of the revised Terms.
11. Contact
Questions about these Terms? Email legal@valoracloud.com or write to: Valora Cloud LLC, Clearwater, FL, USA.